Shipping & Return Policy

FILTERS & ACCESSORIES SHIPPING POLICY

Free Ground Shipping on all Orders (Restrictions May Apply)

All Frigidaire filter and accessory orders are eligible for Free Ground Shipping. This offer applies to orders shipped within the Continental United States, Hawaii and Alaska.

We cannot ship to PO Boxes or APO addresses.

Shipping

Orders for in-stock items will typically ship within 24 hours. Ground orders for in-stock items will ship the next business day. Business days include Monday through Friday, excluding holidays. Items on backorder will ship the next business day, once in stock. Items that are in-stock will ship separately from backordered items.

ROOM AIR SHIPPING POLICY

Free Ground Shipping on all orders.

Where we ship to:

Orders can be shipped to all 48 continental states in the United States. We currently do not ship to Alaska, Hawaii, Puerto Rico or any other U.S. territory. We can’t ship to PO Boxes or APO addresses.

Shipping cost

All orders are eligible for Free Ground Shipping. This offer applies to orders shipped within the United States only. Shipping options are available as follows:

* Orders placed by 11 am (shipping address local time) will ship the same business day, otherwise ships next business day.

** Business days include Monday through Friday, excluding holidays. We do not offer Saturday delivery.

After completing your transaction on frigidairestore.com, an email with the order confirmation details will be sent to your specified email address. Once your order has shipped, you will receive an email with a UPS tracking code that will update you with the status of your order.

PRODUCT AND RETURNS DETAILS & SUPPORT

At Frigidaire, we understand that circumstances may arise where you need to reconsider your purchase. To ensure transparency and a hassle-free experience, we have crafted a detailed return policy tailored to different product categories. Whichever product type you purchased, we have you covered.

If you purchased your appliance from a retailer, please contact that retailer.

Please choose one of the appliance categories below to learn about our return policy.

Major Appliances

When it comes to major appliances, we understand the importance of ensuring the product suits your needs. Upon arrival, you and the delivery partner should inspect the product for any damage. If the appliance is unused and not installed, you are eligible for a return within a 10-day window of delivery. Please note services and installation fees are non-refundable and a 10% restocking fee may apply. After the 10-day window, you can contact us to engage your warranty for further assistance.

Room Air Conditioners/Dehumidifiers

For room air conditioners and dehumidifiers, you have a 14-day window to evaluate your purchase. To initiate a return, ensure the product is in its original packaging with all accessories included. Please note a 10% restocking fee may apply.

Vacuums

If you purchased a vacuum and find it doesn't meet your expectations, you have a 30-day window to initiate a return. Please ensure the product is in its original packaging with all accessories included. Please note a 10% restocking fee may apply.

Consumables/Accessories

For consumables and accessories, you have a 30-day window to decide if they meet your requirements. To initiate a return, ensure the product is unused and in its original packaging with all components included. Please note a 10% restocking fee may apply.

Cancellation

Eligibility for canceling orders can be based on the amount of time since the order was placed, specific products, or the fulfillment status of the order. If for some reason you need to cancel an order, please contact us for more information.

Conclusion: Your Satisfaction, Our Priority

At Frigidaire we value your satisfaction. Our comprehensive return policy is designed to accommodate various scenarios, providing you with flexibility and support throughout the return process. If you have any questions or require assistance, please don't hesitate to reach out to our dedicated customer service team. We are here to ensure your experience with our products is positive and worry-free